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Privacy Policy

Policy Commitments


This website is brought to you by us, Boutinot Limited.  By using this website and/or giving your information to us you consent to the collection and use of your personal information in accordance with the terms set out in this Privacy Policy.

This Privacy Policy explains what information we collect about you and how we may use it. We also explain your rights and how you can contact us.
Please note that this website contains links to other websites which are provided for your convenience.  We are only responsible for the privacy practices and security of this site. We therefore recommend that you check the privacy and security policies and procedures of every other website that you visit.

What information do we collect?
In order to provide you with the information, products and services that you request we may collect personal information about you from our website, telephone conversations, emails and written and oral communications.


We may, for example, keep a record of:
•    Your name,
•    Address,
•    Delivery address,
•    Email address,
•    Telephone and fax numbers,
•    Questions, queries or feedback you leave,
•    IP address, and details of which version of web browser you used,
•    Information on how you use the site, using cookies and page tagging techniques.


We may supplement the information that you provide with other information that we obtain from our dealings with you or that we receive from other organisations.

How will we use your information?
All personal information that we obtain about you will be recorded, used and protected by us in accordance with current UK data protection legislation and this Privacy Policy.
Information that you provide or that is obtained by us as a result of your use of this website may be shared by us with other members of the Boutinot Group of companies and will be used primarily:
•    to provide you with the information, products and services that you have requested
•    for market research, assessment and analysis,
•    for record keeping purposes,
•    to track the activity on this website,
•    to review, develop and improve this website and the services we offer,
•    to understand your preferences and to enable us to provide you with information that we think may be relevant and of interest to you,
•    allow you to access to your online account and make purchases.
Except where required in order to provide you with the services you have requested we would not normally expect to transfer your personal information outside the European Economic Area.  However, if this is done we will take appropriate steps to ensure that your information is properly protected. 

Keeping your data secure
Sending information over the internet is generally not completely secure, and we can’t guarantee the security of your data while it’s in transit.


Any data you send is at your own risk.
We have procedures and security features in place to keep your data secure once we receive it.


Disclosing your information
In order to provide information, products and services to you, we may need to appoint other organisations to carry out some of the processing activities on our behalf. These may include, for example, delivery and mailing organisations. Should this arise we will require the organisation concerned to protect any of your personal information that we supply to them to perform their role and to use it only for that purpose.
We may also transfer your personal information on the sale of all or part of our assets or shares to a third party. 

Your rights
You have the right to receive a copy of the personal information that we hold about you. We may charge a small fee (£10) towards the costs of administering any request you make if the request is deemed “manifestly unfounded or excessive”.

Updating and correcting your information
Please update your personal information promptly if it changes by contacting us (see the section “How to contact us” below). Please include your name, address and/or email address when you contact us as this helps us to ensure that we accept amendments only from the correct person.

If you would prefer not to receive additional information or details of other similar products or services please contact us or follow the instructions set out in any additional information or offer you receive.
Please note that if you do opt out of receiving information we will be unable to keep you informed of announcements, news, new services and products or special offers that may interest you.


How to contact us
If you would like any further information on how we use and hold your data or have any comments about our privacy policy or any other aspect of our website or service, please contact us using the details shown below:
Customer Services Manager
Boundary House
Cheadle Point

Changes to our Privacy Policy


Any changes to our Privacy Policy will be posted on this page so that you are always aware of the information we collect, how we use it and under what circumstances we disclose it. We therefore recommend that you check this page periodically in order to review our current policies.


Boutinot Limited’s website and online services use “cookies”. Cookies enable you to use shopping baskets and to personalise your experience on our site, they tell us which parts of our website people have visited, help us measure the effectiveness of ads and web searches, and give us insights into user behaviour so we can improve our communications and products for our customers.


What is a cookie?
Cookies are small text files containing small amounts of information which are downloaded to your device when you visit a website.  Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.


This page describes what information they gather, how we use that information and why we sometimes need to store these cookies.  The cookies used on the Boutinot website have been categorised based on the categories found in the ICC UK Cookie guide. 

Strictly necessary cookies
Strictly necessary cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or online invoicing, cannot be provided.


So if you are a Boutinot customer and log on using your username and password this website uses the cookies necessary to authenticate you and to enable you to access information specific to your account and place orders online.

Performance cookies
Performance cookies collect information about how you use our website – for instance, which pages you visit and how long you spend on site. This data may be used to help optimise our website, make it easier for you to navigate and help Boutinot continue to produce engaging and relevant content. These cookies don’t collect information that identifies you. All information these cookies collect is aggregated and therefore anonymous.


Boutinot use Google Analytics cookies to track visits to the site and to individual web pages.  This information, which is all anonymised, is stored by Google and enables us, using Google Analytics, to check the relative popularity of different areas of our website.  Google Analytics is one of the most widespread and trusted analytics solutions on the internet for helping website owners better understand how you use our website and discover ways that we can improve your experience.


To read Google’s Privacy Policy visit

Functionality cookies


Functionality cookies allow our websites to remember choices you make while browsing.  For instance, we may store your geographic location in a cookie to ensure that we show you our website localised for your area. We may also remember preferences such as text size, fonts, and other customisable site elements. They may also be used to provide services you have asked for such as watching a video or commenting on a blog.  The information these cookies collect will not personally identify you, and they cannot track your browsing activity on non-Boutinot websites.


Disabling cookies
You can disable cookies by adjusting the settings on your browser.  However because cookies are used throughout our website, disabling them may prevent you from using certain parts of the Boutinot site.

For further information on cookies and how to switch them off visit


By using our website, you agree that we can place these types of cookies on your device.

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